It’s common courtesy or at least a principle to let the guest know that you’re about to pay extra money for a handicap room. “ The supervisor was focused more about the money than the guest experience. I have been staying here for 10 years, countless times, and have spent so much at the tables, dining and spa and that’s what I get. ![]() After dinner I went back to the front desk and the interaction with the supervisor which I won’t even put his name here on blast, was the worse ever! He told me he couldn’t do anything for me but remove my resort fee of $25 because “ technically only VIPS book those casitas.” I felt so embarrassed and little when he told me that. I went over to Cielo for dinner and I still had no call. Draw beer from tap or pour from bottles (if applicable). Mix alcoholic and non-alcoholic drinks for guests in a banquet function. Make drinks for cocktail servers and interact with guests, delivering the utmost in customer service. I went to speak to them in person and the agent said the supervisor wasn’t available so he would call me. Responsible for beverage and cocktails served to guests at the bar area within a banquet function. Should i had known it was a handicap room, I would have never upgraded ! Upon checking in, I called the front desk to inform them and the agent said a supervisor would be in touch soon. ![]() I had booked a standard room, however I ended up upgrading to one of their casitas for an additional $500 or so a night. I stayed there for a night as a “Valentines” get away with my girlfriend.
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